Refund & Return Policy

Effective Date: [Insert Date]
Company: Zenflexus Technology Sdn. Bhd. (1466034-A)
Origin: Malaysia
Mother Brand: Bio-D
Sub-Brands: PawPal, Aleev, SleepTite


1. Eligibility for Refunds & Returns

We want you to be satisfied with your purchase. Refunds or returns are eligible under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.

  • The product is returned within 7 days of receipt.

  • The product is unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Refundable Items

Refunds or returns will not be accepted for:

  • Products damaged due to customer misuse or negligence.

  • Items purchased during clearance or promotional sales (unless defective).

  • Opened consumables, hygiene-related products, or items not suitable for resale.

3. Refund Process

  • To request a refund, contact our customer service team via bio-d.my or email [Insert Email].

  • Provide your order number, product details, and reason for return.

  • Once approved, refunds will be processed via the original payment method within 7–14 business days.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • For defective/incorrect items, Zenflexus Technology will cover return shipping or arrange collection.

5. Exchanges

  • If you prefer an exchange instead of a refund, we will replace the item with the same product or a product of equal value (subject to stock availability).

6. Contact Information

For refund or return requests, please contact: Zenflexus Technology Sdn. Bhd. (1466034-A)
[Insert Office Address]
Tel: [Insert Number]
Email: [Insert Email]