Privacy Policy

Effective Date: [Insert Date]
Company: Zenflexus Technology Sdn. Bhd. (1466034-A)
Origin: Malaysia
Mother Brand: Bio-D
Sub-Brands: PawPal, Aleev, SleepTite


1. Introduction

Zenflexus Technology Sdn. Bhd. (“Company”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit bio-d.my and interact with our brands (BIO-D, PawPal, Aleev, SleepTite).

2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, contact details, billing/shipping addresses.
  • Transaction Data: Purchase history, payment details (processed securely via third-party providers).
  • Technical Data: IP address, browser type, device information, cookies, and analytics.
  • Communication Data: Emails, inquiries, feedback, or customer service interactions.

3. How We Use Your Data

Your personal data may be used for:

  • Processing and fulfilling orders.
  • Providing customer support and responding to inquiries.
  • Improving Website functionality and user experience.
  • Marketing communications (with your consent).
  • Compliance with legal and regulatory requirements in Malaysia.

4. Disclosure of Data

We may share your data with:

  • Service Providers: Payment gateways, logistics partners, IT support.
  • Affiliates/Sub-Brands: BIO-D, PawPal, Aleev, SleepTite for product and service delivery.
  • Legal Authorities: When required by law or to protect our rights.

We do not sell or rent your personal data to third parties.

5. Data Retention

  • Personal data is retained only as long as necessary to fulfill the purposes stated above.
  • When no longer required, data will be securely deleted or anonymized.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Access and request a copy of your personal data.
  • Correct or update inaccurate information.
  • Withdraw consent for processing (subject to legal/contractual restrictions).
  • Request deletion of personal data, where applicable.

7. Cookies & Tracking

  • We use cookies to enhance Website performance and personalize your experience.
  • You may disable cookies via your browser settings, but some features may not function properly.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

9. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For privacy-related inquiries, please contact: Zenflexus Technology Sdn. Bhd. (1466034-A) 
[Insert Office Address]
Tel: [Insert Number]
Email: [Insert Email]